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All of CI’s services exist to make a positive difference in the quality of people’s lives. To ensure this is true, we collect data about the effectiveness and efficiency of services and the satisfaction of stakeholders. Quality Management is mission-driven but results are what matter. We continuously analyze data on outcomes and activities to drive service improvement. It is a dynamic process. Our system of Quality Management utilizes the CMS model of Discovery, Remediation and Improvement.

Activities include:

  • Quality Management (QM) Committee meets quarterly to coordinate all activities and advise CI senior management.
  • Routine, systematic Quality Assurance (QA) reviews of locations, programs and staff development.
  • Institution and monitoring of Quality Improvement (QI) processes in all clinical and administrative locations.
  • Audits and inspections to ensure our standards of health and safety.